We will send you regular updates about the status of your order via emails . After your order has left our warehouse and is on its way to you, you can also track its status by website.

We do our best to get your orders delivered by the date listed on the product page. We also offer a premium delivery service for selected brands called Telemax Express. Telemax Express products are delivered within 24 hours in Dhaka, and within 48 hours in other cities.

1. If your order is not yet on its way to you, you can simply cancel your order by getting in touch with our Customer Support Team. You can reach our team 24/7 under telemaxcustomercare@gmail.com or you can call us under +880 1777 33 77 66 (9am - 9pm).
2. If your order is already on its way to you or if you have already received your order, you may be able to return your product (See our Return policy for detailed information).

You can stay up to date with the status of your order at all times on telemaxcustomercare@gmail.com If your order has not been shipped within 2-4 days, please contact us. You can reach our team 24/7 under telemaxcustomercare@gmail.com or under +880 1777 33 77 66 (9am - 9pm).

We will send you an email once your order has been confirmed! We’ll also let you know as soon as your order left our warehouse (shipped).

A hard copy of the invoice should always be sent along with your order. If you have not received an invoice, please get in touch with us and we will send you a copy of your invoice. You can reach our team 24/7 under telemaxcustomercare@gmail.com or you can call us under +880 1777 33 77 66.

Please get in touch with us so we can look into the matter. You can reach our team 24/7 under telemaxcustomercare@gmail.com or you can call us under +880 1777 33 77 66.

Having a telemax account helps us to make your shopping experience fast, secure and convenient. You can create your own Telemax account or simply use your Facebook login. Click here to create your account now

These products are not yet available for purchase, but you can pre-order them on Teleamx. Any order will be shipped to you on the day of its official release and will reach you within the delivery time mentioned by the seller.

We will send you regular updates about the status of your order via emails. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on telemaxcustomercare@gmail.com

You can request for your order to be delivered to a different address within the same region or city before your order is shipped. If you want to change the shipping address to a different region or city, we will have to cancel and replace the original order.

You should refuse to accept an open package. If you do accept such a package by mistake or find out it has been tampered with, please get in touch with us immediately.

We will attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before cancelling your order.

Our delivery person will contact you to confirm your exact location.

Shipping charges are the costs undertaken by Telemax and our logistics partners to bring your ordered item to your doorstep. Shipping charges are calculated based on your location and the weight of the product(s) in you order.

Estimated delivery times depend on the location of the seller. For example, a mobile phone shipping from Chittagong would have a different estimated delivery time for customers in Dhaka than a mobile phone shipping from Dhaka.

Items sourced from different sellers are often shipped separately to make sure that there is no delay in fulfilment of your order. Rest assured that you will get all your items within the delivery period mentioned on the product pages of those items.

We will send you regular updates about the status of your order via emails. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on telemaxcustomercare@gmail.com

Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your ’shipping address’ before checking out.

Currently we do not offer this option. Your order will be shipped by us if destination is Dhaka. For other cities you will receive your item via other distributors.

We accept Cash on Delivery in all cities across Bangladesh.

Orders outside Dhaka can be picked up from one of our courier partner branches.

We will send you regular updates about the status of your order via emails. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on telemaxcustomercare@gmail.com

No need to worry. We will help you replace your order at no extra cost.

Yes, for all items delivered by Telemax you can open the Telemax packaging to check the contents inside. Keep in mind that any sealed items inside cannot be opened before accepting delivery.

Telemax delivers all across Bangladesh.

Please get in touch with us so we can make things right. You can reach our team 24/7 under telemaxcustomercare@gmail.com or you can call us under +880 1777 33 77 66

• Click “Your Account” and then “Login” in the top right side of your screen.
• Enter your registered email address and click “Proceed”.
• Now click the “Forgot your Password” button to get an email on your registered account with instructions on how to set a new password.

To add an additional delivery address to your account:

• Click “Your Account” in the top right corner of your screen (if you are logged in you would see your name there).
• Now click “Address Book” in the left side of the screen.
• Click the “Add a New Address” button, enter the details of the new address and click “Save this Address”.

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one.

Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.

• Click “Your Account” in the top right corner of your screen (if you are logged in you would see your name there).
• In the Contact Details box click “Change Password”.
• Enter the required information and click "Submit".

Why not just let it be and come back to us whenever you want.

We miss you when you don’t visit us enough but we never deactivate your account.