Help Center

Are all products on Telemax original and genuine?

Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any seller found to be selling non-genuine prodcts is immediately delisted from Telemax. Please send us an email on telemaxcustomercare@gmail.com if you think a product listed on our website does not fulfill these standards.

Are all products on Telemax new and unused?

Yes, Telemax only offers 100% new and unused products. Please send us an email on telemaxcustomercare@gmail.com if you think a product listed on our website that does not meet these criteria.

How can I find the right product on Telemax?

You can start by clicking on a category name on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.

Are there any hidden costs or charges if I order from Telemax?

There are no hidden costs or charges when you order from Telemax. All costs are 100% visible at the end of the checkout process

Are the prices on Telemax negotiable?

Prices on Telemax are not negotiable. Telemax has thousands of sellers which offer you the best prices and deals.

Why do I see different prices for the same product?

Some of our products are offered by different sellers. That allows you to chose your prefered offer.

How do I know if a product comes with free installation?

Free installation is offered for selected products only. Be sure to check the product description of products to get more details about installation.

How do I know if a product comes with warranty?

If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image. If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of Seller name, in the 'more information' box below the product image.

How can I claim warranty for my product?

You can claim any warranty by presenting your product and the warranty card at an authorized service center. Please get in touch with our Customer Service Team so we can help you to solve the issue. You can reach our team 24/7 at telemaxcustomercare@gmail.com.

What should I do if there is a difference in the warranty mentioned on Telemax & the physical warranty card I got?

Please get in touch with our Customer Service Team so we can help you to solve the issue. You can reach our team 24/7 at telemaxcustomercare@gmail.com

From when is the warranty for my product applicable?

The warranty for your product should start from the order date. Please contact our Customer Support Team if this is not the case. You can reach our team 24/7 under telemaxcustomercare@gmail.com.

Should I register the product with the brand to get warranty for my product?

You should always follow the instructions written on the warranty card provided by the brand.

There is mismatch in warranty terms between Telemax and brand’s website. What am I eligible for?

Warranty terms for a product may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

I lost my warranty card. How can I get warranty?

Even if you've lost your warranty card, you can still claim warranty by presenting your Telemax invoice to any authorized service center.

How do I pay on Telemax?

We have the following payment methods through which you can make a payment:
1. Cash On Delivery (easy and simple at your doorstep).

How can I track my order?

We will send you regular updates about the status of your order via emails . After your order has left our warehouse and is on its way to you, you can also track its status by website.

How quickly can I get my order?

We do our best to get your orders delivered by the date listed on the product page. We also offer a premium delivery service for selected brands called Telemax Express. Telemax Express products are delivered within 24 hours in Dhaka, and within 48 hours in other cities.

How do I cancel my order?

1. If your order is not yet on its way to you, you can simply cancel your order by getting in touch with our Customer Support Team. You can reach our team 24/7 under telemaxcustomercare@gmail.com or you can call us under +880 1777 33 77 66 (9am - 9pm).
2. If your order is already on its way to you or if you have already received your order, you may be able to return your product (See our Return policy for detailed information).

What should I do if my order is verified but not delivered for a long time?

You can stay up to date with the status of your order at all times on telemaxcustomercare@gmail.com If your order has not been shipped within 2-4 days, please contact us. You can reach our team 24/7 under telemaxcustomercare@gmail.com or under +880 1777 33 77 66 (9am - 9pm).

How do I know my order has been confirmed?

We will send you an email once your order has been confirmed! We’ll also let you know as soon as your order left our warehouse (shipped).

I haven't received the invoice for my order.

A hard copy of the invoice should always be sent along with your order. If you have not received an invoice, please get in touch with us and we will send you a copy of your invoice. You can reach our team 24/7 under telemaxcustomercare@gmail.com or you can call us under +880 1777 33 77 66.

My payment was processed successfully but I didn't get any order confirmation.What should I do?

Please get in touch with us so we can look into the matter. You can reach our team 24/7 under telemaxcustomercare@gmail.com or you can call us under +880 1777 33 77 66.

Do I need an account to shop on Telemax?

Having a telemax account helps us to make your shopping experience fast, secure and convenient. You can create your own Telemax account or simply use your Facebook login. Click here to create your account now

What does Preorder or Forthcoming mean?

These products are not yet available for purchase, but you can pre-order them on Teleamx. Any order will be shipped to you on the day of its official release and will reach you within the delivery time mentioned by the seller.

How do I pay on Telemax?

We have the following payment methods through which you can make a payment: Cash On Delivery (easy and simple at your doorstep).

How do I pay on Telemax?

1. If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
2. Please note that some products are not eligible for a return if the product is "No longer needed".
3. If the return window of your product has expired, we refer you to the brand warranty center (if applicable).
You will always find the relevant terms on the product page (Return Policy tab).

Sports & Fitness
Category Return Window & Exception Cases Clothing, Apparel 1 Days; Return and refund. No questions asked
Custom made items cannot be returned.
Fitness & Outdoor Sports Gear 7 Days; Replacement Only
Not eligible for return if the item is "No longer needed
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Racket & Other Sports Gear 7 Days; Return and refund
Not eligible for return if the item is "No longer needed"
Sports & Fitness Nutrition Non returnable

Home & Kitchen
Category Return Window & Exception Cases Bedding, Home & Kitchen 1 Days; Return and refund. No questions asked Custom made items labeled as non-returnable on their product detail pages can't be returned.1Kitchen, Furniture & Lighting Days; Replacement Only, Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Stationery, Lawn & Garden, Home Fixtures & Repairs, Home Storage & Other Bath Supplies 1 Days; Return and refund Not eligible for return if the item is "No longer needed"

Health & Beauty
Category Return Window & Exception Cases Beauty, Personal Care & Health Non returnable Hair Removal & Electronic Accessories 1 Days; Replacement Only Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Conditions for Returns
1. The product must be unused, unworn, unwashed and without any flaws. 2. The product must include the original tags, user manual, warranty cards. 3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Telemax packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Returns Reasons
Delivery of a product that is damaged (physically destroyed or broken) / defective (faulty or malfunctioning) condition Delivery of a product that is incorrect (presentation different on website) / incomplete (missing parts) Delivery of a product that is No longer needed (you no longer have a use for the product / you have changed your mind about the purchase / you do not like the product after opening the package) eligible for selected products only.

How long does it take to receive my product?

Delivery timelines vary depending on your city and your selected product.

How can I track my order?

We will send you regular updates about the status of your order via emails. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on telemaxcustomercare@gmail.com

Can I change my shipping address after I have placed my order?

You can request for your order to be delivered to a different address within the same region or city before your order is shipped. If you want to change the shipping address to a different region or city, we will have to cancel and replace the original order.

I found the package open and the product seal broken on delivery. What should I do?

You should refuse to accept an open package. If you do accept such a package by mistake or find out it has been tampered with, please get in touch with us immediately.

I missed my delivery. What happens now?

We will attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before cancelling your order.

Will somebody contact me before delivering the package to my location?

Our delivery person will contact you to confirm your exact location.

What are delivery charges?

Shipping charges are the costs undertaken by Telemax and our logistics partners to bring your ordered item to your doorstep. Shipping charges are calculated based on your location and the weight of the product(s) in you order.

Why do estimated delivery times vary for some sellers?

Estimated delivery times depend on the location of the seller. For example, a mobile phone shipping from Chittagong would have a different estimated delivery time for customers in Dhaka than a mobile phone shipping from Dhaka.

I ordered multiple items but I have received only one item so far. What's going on?

Items sourced from different sellers are often shipped separately to make sure that there is no delay in fulfilment of your order. Rest assured that you will get all your items within the delivery period mentioned on the product pages of those items.

How can I track my order?

We will send you regular updates about the status of your order via emails. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on telemaxcustomercare@gmail.com

Can my parcel be delivered to an office address?

Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your ’shipping address’ before checking out.

Can I choose my preferred shipping method?

Currently we do not offer this option. Your order will be shipped by us if destination is Dhaka. For other cities you will receive your item via other distributors.

Which locations do you accept Cash on Delivery?

We accept Cash on Delivery in all cities across Bangladesh.

Can I pick up my item instead of having it delivered?

Orders outside Dhaka can be picked up from one of our courier partner branches.

How can I track my order?

We will send you regular updates about the status of your order via emails. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on telemaxcustomercare@gmail.com

My parcel has been reported missing. What now?

No need to worry. We will help you replace your order at no extra cost.

Can I accept the package after checking the content inside it?

Yes, for all items delivered by Telemax you can open the Telemax packaging to check the contents inside. Keep in mind that any sealed items inside cannot be opened before accepting delivery.

Does Telemax deliver outside Dhaka?

Telemax delivers all across Bangladesh.

I have a complaint about the delivery rider who came to deliver my order. What should I do?

Please get in touch with us so we can make things right. You can reach our team 24/7 under telemaxcustomercare@gmail.com or you can call us under +880 1777 33 77 66

How can I sign-up as a customer on Telemax?

  • Start by clicking “My Account” and then “sign up” in the top right corner of your screen.
  • You will then be asked to provide some basic information.
  • When you have provided the required information, click submit to finish the sign-up process.
  • We will also send you an email to welcome you to Telemax.

I have forgotten the password to my Telemax account. How do I access it?

  • Click “Your Account” and then “Login” in the top right side of your screen.
  • Enter your registered email address and click “Proceed”.
  • Now click the “Forgot your Password” button to get an email on your registered account with instructions on how to set a new password.

How can I add a new delivery address to my account?

To add an additional delivery address to your account:

  • Click “Your Account” in the top right corner of your screen (if you are logged in you would see your name there).
  • Now click “Address Book” in the left side of the screen.
  • Click the “Add a New Address” button, enter the details of the new address and click “Save this Address”.

Can I add multiple email addresses to login to my account?

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one.

Why do I need to provide my email address to sign up?

Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.

How can I change the password of my account?

  • Click “Your Account” in the top right corner of your screen (if you are logged in you would see your name there).
  • In the Contact Details box click “Change Password”.
  • Enter the required information and click "Submit".

How can I deactivate my account?

Why not just let it be and come back to us whenever you want.

Would my account be deactivated if I don’t use it for a long time?

We miss you when you don’t visit us enough but we never deactivate your account.